Returns Policy
Effective date: 2026-04-22
1. Introduction
{nombre_comercial} is committed to ensuring that you are fully satisfied with every purchase made through our online store at ps602a801.weedspayments.com. This Returns Policy outlines your rights and the procedures for returning products in accordance with applicable consumer protection legislation within the European Economic Area (EEA) and Switzerland, including Directive 2011/83/EU on consumer rights.
2. Right of Withdrawal
If you are a consumer residing in the EEA or Switzerland, you have the right to withdraw from your purchase within 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), physically receive the goods. This is your statutory right of withdrawal as provided under Directive 2011/83/EU and corresponding national legislation.
To exercise this right, you must inform us of your decision to withdraw by means of an unequivocal statement (for example, a letter sent by post or an email to {email}). You may use the model withdrawal form provided at the end of your order confirmation, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the 14-day period has expired.
3. Return Conditions
To qualify for a return under the right of withdrawal, the following conditions must be met:
- The product must be returned in its original, unopened packaging, in the same condition as received.
- The product must not have been used, opened, or have had its seal broken, except where necessary to inspect the nature, characteristics, and functioning of the product in a manner consistent with how you would examine it in a physical store.
- You must retain and present proof of purchase (order confirmation email, invoice, or receipt).
- The product must be returned within 14 days of communicating your withdrawal decision.
You are liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the products.
4. Exceptions
In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to the following categories of products:
- Sealed cosmetic and hygiene products: Products that have been unsealed, opened, or had their protective seal removed after delivery cannot be returned for hygiene and health protection reasons. This includes, but is not limited to, skincare creams, serums, lotions, makeup items, lip products, and any cosmetic product whose seal has been broken.
- Personalized or custom-made products: Products that have been made to your specific requirements or clearly personalized.
- Products that deteriorate rapidly: Goods that by their nature are perishable or have a short shelf life.
- Sealed goods mixed with other products after delivery: Items that are inseparably mixed with other goods after delivery and cannot be returned for hygiene reasons.
5. Return Process
To initiate a return, please follow these steps:
- Contact us: Send an email to {email} stating your order number, the product(s) you wish to return, and the reason for the return. Please include any relevant photographs if the product is defective or damaged.
- Receive return authorization: Our customer service team will review your request and, if eligible, provide you with a return authorization number and detailed shipping instructions within 2 business days.
- Ship the product: Package the product securely in its original packaging (if available) and ship it to the address provided in the return authorization. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit.
- Inspection and confirmation: Once we receive the returned product, our team will inspect it within 5 business days. You will be notified by email of the outcome of the inspection.
6. Refunds
If your return is approved following inspection, we will process your refund as follows:
- The refund will be issued using the same payment method you used for the original purchase, unless you expressly agree otherwise.
- We will process the refund without undue delay and, in any event, no later than 14 days from the date on which we receive the returned goods or you provide evidence of having sent them back, whichever is earlier.
- The refund will cover the full purchase price of the returned product(s), including the cost of standard delivery (if applicable). However, if you chose a delivery method more expensive than the least expensive standard delivery option offered by us, we are not obligated to reimburse the additional cost.
Please allow up to 10 business days for the refund to appear on your account statement, depending on your payment provider.
7. Defective or Incorrect Products
If you receive a product that is defective, damaged during shipping, or materially different from what you ordered, please contact us at {email} within 48 hours of delivery. In such cases:
- We will arrange for the return of the defective or incorrect product at no cost to you.
- At your choice, we will either send a replacement product or issue a full refund, including all original shipping costs.
- You are entitled to a legal guarantee of conformity for a minimum period of 2 years from the date of delivery, in accordance with Directive (EU) 2019/771 on the sale of goods.
We may request photographs or other evidence of the defect or damage to facilitate the resolution process.
8. Shipping Costs
The allocation of return shipping costs depends on the reason for the return:
- Withdrawal (change of mind): The cost of return shipping is borne by the customer, unless we have expressly agreed to bear such costs.
- Defective, damaged, or incorrect products: We will bear the full cost of return shipping. We will either provide a prepaid shipping label or reimburse your return shipping costs upon receipt of the returned product.
9. Contact
If you have any questions about this Returns Policy or wish to initiate a return, please contact us at:
{nombre_comercial}
Email: {email}
Website: ps602a801.weedspayments.com
Last updated: 2026-04-22